Service Delivery & Fulfillment Policy

ICB Services, LLC provides custom digital and professional services. Delivery methods and timelines vary by project scope and are documented in the applicable proposal, statement of work, order, or other written project agreement.

1. When Work Begins

Work generally begins after the required scope is approved, any required initial payment is received, and the client has supplied information, credentials, content, approvals, or other dependencies needed to begin.

2. Typical Delivery Stages

• Planning, discovery, or requirements definition.
• Architecture, design, or workflow definition as applicable.
• Development, configuration, integrations, and automation.
• Testing, review, revisions, and acceptance steps.
• Deployment, handoff, access provisioning, or final delivery.

3. Delivery Methods

Depending on the engagement, deliverables may be provided through a live deployment, client portal, cloud platform, source repository, shared drive/document, secure download, email, or another method agreed for the project.

4. Milestones and Acceptance

Projects may use milestones, review periods, or acceptance criteria. Client feedback and approvals should be supplied within the timeframes stated in the applicable project agreement to avoid schedule impact.

5. Delays and Dependencies

Delivery dates may change because of scope changes, delayed client content or approvals, unavailable credentials, third-party platform limitations, external API or vendor outages, or other dependencies outside ICB Services' reasonable control. We will communicate material schedule changes where practical.

6. Digital / Custom Services

Because many services are customized, delivery is considered against the agreed scope and milestones rather than physical shipment. Any cancellation, refund, warranty, or remediation terms are governed by the applicable written agreement and any policy specifically incorporated into it.

7. Contact

Questions about delivery or fulfillment may be sent to icbservices@lymtlessmarketing.com or (305) 771-5440.