Refund & Cancellation Policy

This policy outlines how refunds, cancellations, and ongoing retainer agreements are handled for services provided by ICB SERVICES, LLC ("ICB Services," "we," "us," or "our").

Before Work Begins

If a client cancels before work has commenced, payments for services not yet performed are refundable upon written request, less any non-refundable payment-processing fees or third-party expenses already incurred on the client's behalf.

Non-Refundable Fees

Due to the highly customized nature of digital marketing services, custom setup fees and spent ad budgets are non-refundable. Setup fees cover the strategy, account configuration, creative production, and campaign build work performed at the start of an engagement, and ad budgets are committed to third-party advertising platforms on the client's behalf once a campaign is live.

Monthly Retainer Cancellation

Clients may cancel ongoing monthly retainers at any time with a 30-day written notice. Notice must be submitted in writing to icbservices@lymtlessmarketing.com. Services and any applicable monthly fees will continue through the remainder of the 30-day notice period to allow for an orderly transition and wind-down of active campaigns.

Project-Based Engagements

For fixed-scope, project-based engagements (such as a website build or a one-time campaign setup), cancellation terms and any applicable fees for work already completed are specified in the individual service agreement for that project.

Work Already Performed and Partial Refunds

Fees attributable to services already performed and expenses already incurred are non-refundable. If a prepaid engagement is canceled after work begins, any refund is limited to the unused portion of prepaid fees after deducting completed work, committed resources, and incurred expenses, subject to the applicable service agreement. Monthly retainer fees earned or due during the required 30-day notice period are non-refundable.

Approved Refunds

Any approved refund will be returned to the original payment method when commercially practicable.

Billing Questions and Disputes

Clients should report a billing question or disputed charge in writing to icbservices@lymtlessmarketing.com within 30 calendar days of the applicable invoice or charge so that we can review the matter promptly.

How to Cancel

To cancel an ongoing engagement, submit written notice to icbservices@lymtlessmarketing.com or by mail to 1000 Brickell Ave, Suite 715, Miami, FL 33131. Please include your company name and the services you wish to cancel.

Questions

If you have questions about billing, cancellations, or this policy, contact us at icbservices@lymtlessmarketing.com, (305) 771-5440, or 1000 Brickell Ave, Suite 715, Miami, FL 33131.